Terms & Conditions
Effective June 20th, 2022
Abbreviations Used in Terms & Conditions:
“Detail Boss Mobile” – A Mobile Car Detail Service
“Detailer” – Anyone acting on behalf or for Detail Boss Mobile performing a detail
"Our" – Detail Boss's Services
“You” – Client engaged in these terms and conditions
1. Engagement of Services
a) Detail Boss Mobile uses reasonable efforts to ensure that the detail will be provided in a professional and satisfactory manner.
b) If you choose to Request a Detail, then you must:
(1) Verify the location of your vehicle before submitting a Detail Request; (2) ensure that Our Services are available in your location; (3) leave your vehicle in a public location where a Detailer is authorised to enter and perform the Detail; (4) ensure that there is at least a 50cm perimeter around all sides of your car to allow the Detailer to Detail your Vehicle; (5) ensure that there are the appropriate funds on your credit card to pay the amount presented on your confirmation screen or have cash ready; (6) Remove any personal and/or bulky items and/or carseats and/or open any compartments and/or seats in preparation for the Detail. Vehicles not prepared may not receive a thorough detail if your Detailer doesn't have full and unobstructed access to your vehicle. (7) understand traffic and delays from other jobs may cause arrival delays of up to 25-30mins. (8) understand you always need to allow a 2h window from your booked time for us to complete your Detail.
c) Failure to adhere to your obligations in these Terms & Conditions may result in our inability to provide you with a Detail.
2. Billing Policy
a) If you request a Detail through Our Services you agree to pay the amount presented on your confirmation screen. You must pay the payment right after your service has been completed!
b) Detail Boss Mobile may add new services or amend fees and charges for existing services from time to time at their sole discretion.
c) The Detailer will bill your credit card once your Detail is complete.
d) Detail Boss Mobile reserves the right to charge extra for: i) above average soiled vehicles for pet hair, bugs, sand or general heavy soilage ii) 8+ seater vans/family vans booked as SUV/Large Truck.
e) Any outstanding charges will incur a 20% debt collection cost.
3. Cancellations Of Booked Appointments
a) You may cancel or postpone your Detail free of charge unless:
i) The Detailer is en-route or has arrived - there is no refund.
ii) It's less than 1 DAY until your booking - you'll be billed a $45 cancellation/postponing fee.
b) Detail Boss Mobile reserves the right to restrict access to our service if multiple cancellations occur.
c) Pickup jobs on the same day booked can be cancelled anytime unless the Detailer is en-route - you will be billed a $20 cancellation fee.
4. Maintenance Plan
a) Scope of Service: The monthly car detailing service includes cleaning and maintaining the exterior and interior of the vehicle. The specific details of the services offered are outlined in the service agreement.
b) Payment: Payment for the monthly maintenance plan is due on the first of each month and is considered late after the 7th of the month. Late payments may result in a late fee and suspension of service until payment is made in full.
c) Cancellation Policy: The monthly maintenance plan is a recurring service and may be cancelled at any time by providing written notice to Detail Boss Mobile. If notice of cancellation is received after the payment for the current month has been processed, no refund will be issued.
d) Service Scheduling: Scheduling for the monthly maintenance plan is subject to availability. The customer may request a preferred date and time for their service, but Detail Boss Mobile reserves the right to adjust the schedule as necessary.
5. Damage & Missing Goods Policy
a) You hereby acknowledge and agree that in no event will Detail Boss Mobile and/or any Detailer be liable to you or any third party for any actual or alleged damages arising out of or related to your Detail including, without limitation, actual or alleged damages to your vehicle resulting from a Detail performed by a Detailer or Detail Boss Mobile.
b) You understand that it is your responsibility to remove all valuables from your vehicle before a Detailer arrives to detail your car.
c) You understand that you should exercise reasonable judgment in locking your car doors before leaving your vehicle unattended in a public location.
d) You understand that Air fresheners are supplied complimentary and are made to be hung on the rear vision mirror. If they are moved from this location and placed against other surfaces, Detail Boss Mobile accepts no liability for any alleged damages arising from this.
e) You understand that your vehicle battery power will be used when doors are opened to clean your vehicle. A good condition battery will easily accomodate for this small extra use of power and Detail Boss Mobile accepts no liability for flat batteries and/or other inconveniences, damages, and costs resulting arising from accidentally or intentionally during the course of the detail, activating a light, or other sources which may use battery power.
f) You understand that due care is used when cleaning your windscreen. From time to time rear vision mirrors and the plastic surrounding them have weak glue holding them in place that causes them to fail. Detail Boss Mobile accepts no liability for repair or replacement of such mirrors, cost or inconvenience that arises from this.
g) You hereby acknowledge and agree that in no event will Detail Boss Mobile be liable to you or any third party for any alleged or actual losses resulting directly or indirectly from a Detail performed by a Detailer or Detail Boss Mobile and/or your failure to adhere to your obligations under this Agreement.
6. Common Problems that aren’t covered by a Detail.
a) Common problems that aren’t covered by a Bronze level Detail include but aren’t limited to: Bore water stains on windows, wheels and/or paintwork; Cracked, faded and/or damaged paintwork; Faded headlights; Brake dust stains on rims; Rail dust; Paint overspray; Stains on seats; Bugs etched into the clear coat; Scratches & swirl marks on paintwork; Saliva stains from animals; Soiled and/or scratched ute trays; Red dust stains or build up; Dried compound on paintwork or trim from machine polishing.
b) Older and/or work vehicles that have rarely been cleaned and poorly maintained to date.
7. Soliciting Detailers Directly
a) You may not solicit or persuade anyone working on behalf or for Detail Boss Mobile to engage in business directly outside of the Detail thus ceasing or reducing the amount of business you would normally do with Detail Boss Mobile directly. The lifetime client value will be sought from the Detailer.
b) If paying by card or cash in person for the full or partial amount, you must ensure it is only paid through the Detail Boss Mobile POS system so a receipt can be issued.
c) If you want to request a new Detail you must do this through the online booking on our website, or by calling +1 (506) 647-2329, not directly with a Detailer.
a) You may voluntarily tip a Detailer in cash or card providing the full amount for the original Detail has been successfully paid through the online booking or through Detail Boss Mobile POS.
9. Referral Program & Free Credit
a) If You Refer Someone to Us and they Book any Interior/Exterior, or any Full package. You Will Receive $20 Off of Your Next Service and They Will Receive $20 Off of Their First Package! *Only any Interior/Exterior Packages, or any Full Packages Are Applicable!*
b) Gift Certificate will be given to You after your Third interior/exterior service, giving you a $50 dollars gift certificate towards your Fourth Service of any service! *Only can receive this promotion once a year!*
c) Gift Vouchers/ Gift Cards cannot be redeemed for cash. If lost its non-refundable!